How Our FAQ Works for You
Our FAQ is not a static document — we update it each time a question appears more than three times in our support queue. That means every answer here reflects a real situation one of your fellow account holders already faced. We track the questions coming through our live chat channel (open 24 hours) and our WhatsApp line, then draft answers with
the actual account flow in mind. Where a step involves payment — say, a DANA transfer that needs re-confirmation — we describe that step exactly as it appears on your screen. Nothing is paraphrased to sound simpler than it is.
- DANA
- OVO
- GoPay
- QRIS